Terms & Conditions

PatchWorks Gardens LTD

Definitions

Client
The individual or organisation commissioning services from PatchWorks Gardens LTD.

Contract
The written quotation, estimate, proposal or agreement accepted by the Client.

Services
Any consultation, design, landscaping, planting, construction, project oversight or related services provided by PatchWorks Gardens LTD.

Works
The agreed scope of physical or design works to be carried out.

Designs
Any drawings, concepts, plans, specifications, planting plans or creative material produced by PatchWorks Gardens LTD.

Variations
Any changes or additions to the agreed scope of Works requested by the Client after commencement.

General Terms

Acceptance

Acceptance of any quotation, estimate, proposal or invoice constitutes acceptance of these Terms and Conditions.

Variations

Any variation to the agreed Works must be confirmed in writing and may incur additional charges.

Site Access

The Client shall provide safe and unobstructed access to the site and disclose any known hazards, restrictions or limitations prior to commencement.

Permissions

The Client is responsible for obtaining any permissions, licences, permits or approvals required for the Works unless otherwise agreed in writing.

Maintenance

Following completion, ongoing maintenance of planting and completed works is the Client’s responsibility unless a separate maintenance agreement is in place.

Health & Safety

Both parties agree to comply with all relevant health and safety obligations.

Insurance

PatchWorks Gardens LTD maintains appropriate public liability and professional insurance cover.

Consultation Services

Initial consultations are advisory in nature and intended to provide professional guidance, practical recommendations and general project advice.

Unless otherwise agreed in writing, consultations do not include:

Scaled drawings
Technical specifications
Planting plans
Detailed design development
Formal written reports beyond a summary email/notes

Advice given during consultations is based on visible site conditions and professional judgement at the time of visit.

Design Services

Design Ownership

All Designs, drawings and intellectual property remain the property of PatchWorks Gardens LTD.

Upon full payment, the Client is granted licence to use the Designs solely for the intended project.

Designs may not be reproduced, amended, distributed or reused without written permission.

Design Approval

The Client must approve designs in writing before works commence.

Any discrepancies or requested amendments should be raised promptly.

Landscaping / Construction Works

Unforeseen Site Conditions

Any unforeseen site conditions including buried services, obstructions, unstable ground, drainage issues, contamination or structural concerns discovered after commencement may incur additional charges and/or delay works.

Natural Materials

Natural materials including timber, stone and plants may vary in colour, texture, size and appearance from samples, imagery or expectations.

Waste Removal

Waste generated during contracted works will be removed unless otherwise specified within the quotation.

Weather Delays

Works may be delayed, postponed or suspended due to adverse weather where conditions make safe or satisfactory completion impractical.

Project Oversight / Management

Where PatchWorks Gardens LTD is engaged in a project oversight or advisory capacity, this role is limited to:

Reviewing contractor estimates
Design clarification/advice
Periodic site visits
Review of finishes/materials/workmanship

Unless otherwise agreed in writing, PatchWorks Gardens LTD is not responsible for:

Day-to-day site management
Contractor supervision
Health & safety management
Material ordering/procurement
Programme management
Direct control of subcontractors

Payment Terms

For contracts under £10,000:

50% deposit payable prior to commencement
Remaining balance due upon completion unless otherwise agreed

For contracts over £10,000:

Payment may be staged or invoiced fortnightly as agreed prior to commencement.

Late payments may incur interest and/or delay to works.

Cancellation Policy

Before Work Commences

More than 30 days’ notice: 80% deposit refunded
15–29 days’ notice: 50% deposit refunded
7–14 days’ notice: 25% deposit refunded
Less than 7 days’ notice: Deposit forfeited

After Work Commences

The Client is liable for all work completed, materials ordered and costs incurred to date.

Postponement

PatchWorks Gardens LTD will endeavour to accommodate postponements where possible, though cannot guarantee revised availability.

Postponements within 30 days may incur a rescheduling fee.

Liability

Liability for any claim arising from services provided shall be limited to the total fees paid by the Client.

PatchWorks Gardens LTD shall not be liable for indirect, consequential or third-party losses.

Dispute Resolution

In the event of dispute, both parties agree to seek resolution via discussion and mediation before legal proceedings.

Governing Law

These Terms shall be governed by the laws of England and Wales.